Shipping and Returns

Delivery & Shipping

  • Europe: 5-7 days
  • US: 12-18 days
  • Australia: 15-30 days
  • Asia: 15-30 days
  • Rest of the world: 15-40 days
  • We ship WORLDWIDE  with International Priority AirMail Shipping Method (see above for Shipping Estimates)
  • You can choose International Tracking Service when completing your order, for additional $12, and you can track your parcel along the way -The flat rate shipping and free shipping options do not include a tracking number by default.
  • If your package has been waiting for you a long time at your local Post office, and YOU don’t pick it up, we are not to blame & take NO responsibility – after the package has been successfully in your mailman’s hands, and attempting to be delivered to you, it is out of our reach, period.
  • If your cart totals $30 or more, you’re qualified for FREE Shipping, no matter where you live!
  • Delayed Shipping? Please NOTE that Shipping Times above are only estimated – sometimes there are problems with local Post Office (ours or yours) and the item can get lost, sometimes postman will deliver to wrong address, or to your neighbors, sometimes there are delays due to international customs.
  • We ship out your order in 1-2 business days and really try and wish that you receive it as soon as possible 🙂

 

Returns & Refunds

  • Lost Items? Yes, they can happen to anyone, and unfortunately, we do not have any effect on this 🙁 It’s usually the Post office fault, and they do not return it to us, but simply – take it for themselves. However, you can prevent this by choosing International Tracking Service when completing your order, and track your parcel on the go for extra $12.
  • Tracking Number? When choosing International Tracking in your Shipping method, you will receive within 1-2 business days your Tracking number and the link where you can track your parcel.
  • Damaged Goods? We do everything to prevent this from happening, using all the proper packaging & safety precautions, however, it can still happen – parcels have a long way to travel. Just let us know, and you will be given a replacement, hopefully a luckier one.
  • We don’t issue refunds on items that have already been used by you (i.e. if you’ve tried 1 chalk stick from a set of 6, you are entitled to get a refund in % for the non used chalks).
  • Delayed Shipping? Please NOTE that Shipping Times above are only estimated – sometimes there are problems with local Post Office (ours or yours) and the item can get lost, sometimes postman will deliver to wrong address, or to your neighbors, sometimes there are delays due to international customs.
  • Not Satisfied? Please contact us and talk to us, we’re totally ready to listen, and to work things out with you the easiest, quickest and friendliest way 🙂
  • We don’t take responsibility for any INCOMPLETE or WRONG addresses stated by you in your order. If such package is returned to us, we unfortunately cannot refund you because it was your mistake 🙁

About Us

  • we’re young boy & a girl that love crafting & creating more than anything
  • we also like bullet points >-<
  • we’re crazy about HAIR
  • we like to go shopping, travel, play video games, and eat good food
  • we LOVE learning new things, no matter if it’s totally unplanned & by the way, or a whole course with a schedule
  • we adore animals, especially cats
  • and yes, we wanna make sth nice for us, and both of our families <3